Plan B offer Service Reviews to both Public and Private Sector organisations across the United Kingdom. Due to the Company’s vast operational experience in the Environmental Industry our focus in this field is solely on the waste management, street cleansing and grounds maintenance sectors. The operational experience of our Advisors in these sectors ensures that we understand the complexities and nuances involved.
Public Sector organisations are under immense pressure to deliver value for money services to their customers and undertaking a service review from an independent perspective is the ideal way to validate whether value for money is being achieved and to identify where improvements can be made.
Private Sector organisations on the other hand are under pressure to provide efficient and value for money services to their clients and failure to do so will inevitably lead to a loss of work to competitors. Therefore, independent service reviews offer Private Sector organisations the opportunity to evaluate how they are performing compared to their competitors, or to identify areas where they can improve and offer better quality services to their clients.
In both cases an independent service review presents the opportunity to make a change for the better and even organisations already performing well have the potential to improve.
The impact of any service review can vary immensely, from a recommendation to carry out a complete procurement exercise to facilitate a step change, to identifying small changes that will have substantial impacts on the performance of services. However, it is inevitable that a service review done properly will result in a service improvement and better vlaue services .
The service reviews that Plan B provide clients vary in complexity and requirements, but some of the services we provide include benchmarking services, options identification and appraisal, identifying potential efficiency gains, reviewing business processes and practices, streamlining services, value for money reviews, resource allocation reviews, productivity analysis, service integration proposals, route optimisation, change management reviews, etc.